Level 2 FAQ's

May 13

For all MOH information about Alert Level 2 guidelines please see the below link

For MOH information about transport at Level 2 please see the below link

Will New Plymouth Airport be open at alert level 2?
Yes we will be open and operating however it will look a little different than it did pre COVID 19.
There will be signage that we require all passengers to follow when in the terminal.  Each passenger will be required to maintain a 1 meter distance from other passengers at all time.  Please can we ask that children are supervised at all times to ensure social distancing is maintained.

At level 2 we ask that all people not travelling remain outside the terminal.  People arriving will collect their luggage and meet you outside the terminal. 
If you are feeling unwell or showing symptoms of COVID-19 please stay away from the terminal to ensure the staff and other passengers remain safe.

Air New Zealand will have a restricted flight schedule started on Thursday 18th May onward.

Flights will run between Auckland and Wellington only at this stage.  Flights will be operating with a limited number of passengers to allow social distancing, 1 person per 2 seats each flight.
We will update you as we know more.

To check flight schedules please see the link below
If you wish to book a flight please see the link below

Terminal amenities
During level 2 the terminal will have limited amenities available, however there will still be toilets open in both the departure lounge and accessible toilets located in the main terminal.
We will not have luggage trolleys sitting out, however if you require one please speak with the Airport Operations staff located in the arrivals areas next to the baggage reclaim belt and they will assist you.

If you require assistance please let the Airport Operations or Air New Zealand staff know ahead of time so we can have a trolley or wheelchair available for you.

Airport Operations 021 139 7859                         Air New Zealand 0800 737 000

We will have touch free hand sanitiser available throughout the terminal. 
There is a free water bottle filling station that is also touch free for passengers to use.

All appropriate health and safety guidelines are being followed to ensure the terminal is clean for all passengers. 

New Signage
Under the MOH guidelines we will have new signage in the terminal to ensure the safety of our staff and passengers.  We ask that you following all sign and directions when in the terminal, it is your responsibility to maintain social distancing.
For more information on MOH guidelines please see the link below

Taxis, Shuttles and Rental Cars
Taxis and Rental Car services will be running to see a list of companies will contact information please see the below links


Rental Cars

Shuttle service

Thank you for understanding, we will continue to update you as we have further information.