COVID 19 UPDATES

Air New Zealand Updates 

March 28

Kia ora, Air New Zealand wishes to remind customers that during COVID-19 Alert Level 4, air travel is restricted to customers who are delivering essential services as mandated by the New Zealand Government. For further government clarification on COVID-19 updates you can also visit the official government website. We thank you for your understanding and patience while we support New Zealand’s fight to stop the spread of COVID-19.

March 26

Air New Zealand delivers an essential service

As an essential service, Air New Zealand will continue to operate while we are on Alert Level 4. The Government has extended the timeframe for all travellers to get home to 23.59 on Friday 27 March.

For travel after 27 March, you will need to check that you qualify to travel under the essential services list before you book your ticket or head to the airport.

Updates to our International Network

Overall our international capacity will be reduced by 95 percent compared to pre-COVID-19 levels. However, from 30 March to 31 May 2020 we will continue to enable essential travel and to keep air freight moving through key cargo corridors to North America and Asia.

This will impact services across the Tasman and Pacific Islands alongside long-haul, as well as the re-timing of our Hong Kong service.

For further information on the latest flight schedule for our International Services please refer to our central Information Hub on our website.

Due to the large number of schedule changes, we are encouraging customers to only contact us if you are due to fly within the next 48 hours.

March 25 

From the last flight tonight the Regional Lounge will be closed until further notice as this service has been deemed non-essential.

March 23

Kia ora
The Air New Zealand New Plymouth Airport team wishes to advise customers that due to the New Zealand COVID-19 Alert moving to Level 3, we are experiencing unprecedented demand for domestic travel.
Our team is working as quickly as possible to assist customers and we thank you for your patience. If you are urgently attempting to travel home in the next 48 hours, and are wanting to change an existing booking, please message our social media team on Facebook, WhatsApp or Twitter. Be sure to include #homein48 in your message so your message can be prioritised. Please include your booking reference and the full names of all customers.
For new bookings please check our website for additional flights and complete your booking online.
Please be kind to one another and respect the requirement for social distancing while you are waiting to be seen.

 

New Plymouth Airport Updates

March 27

Car parking will be free of charge, there will be no need to validate your packing ticket if you have one.  

At close of business today (27 March 2020) New Plymouth Airport will no longer have baggage trolleys in the terminal. This is a measure to ensure your safety  while in the terminal.

March 23

New Plymouth Airport take the health and safety of our employees and customers very seriously.
Due to the concerns surrounding COVID-19, we kindly ask that if you are feeling unwell or displaying symptoms, to please stay away from the Airport.

We will continue to remain open as long as domestic air travel continues.  However we are only allowing ticketed passenger into the terminal building.  Please send off and greet people from outside the terminal until further notice.

AIR NEW ZEALAND WILL CONTINUE THEIR SCHEDULED FLIGHTS AS NORMAL UNTIL THE END OF THE WEEK.  WE WILL UPDATE YOU AS SOON AS WE LEARN MORE.

We have ongoing cleaning of the building to insure it is sanitised, including our baggage trolleys.   

Please follow the social distancing requirements of 1.5m to 2m between other passengers and staff when in the terminal.

We will not be holding keys for any cars that will be left her for incoming passengers.  We have never taken responsibility for keys in the past, due to the current situation we don’t want our staff to be exposed to people traveling from overseas any more than we have to be.

Thank you for understanding, we will continue to update you as we have further information.

For more information on the situation see the website below for current information.
https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus